Service Coordination is what we bring to our business to ensure the best outcome for our clients. It is recognised by the practices, processes, protocols and systems embedded and utilised within an organisation and in the relationships with other organisations. The main intent of Service Coordination is to improve the outcome for those using the service system by placing them at the centre of service delivery, providing better access to services and opportunities for early intervention and health promotion.
The Better Access to Services framework underpins Service Coordination. It provides a provides a guide to achieving better coordination of services as part of the Primary Care Partnership Strategy and gives service managers and practitioners consistent practices and defines the roles and responsibilities regarding consumers they have in common. There is consistency in practice and common language within the healthcare and other sectors.
The available resources inform and guide health care professionals, practitioners, case managers and other sector workers on the ‘how to’ of Service Coordination. The resources include:
- Service Coordination Self Paced Training Module (disc available on loan from GPPCP)
At the local level, Grampians Pyrenees Primary Care Partnership notes on its Strategic Directions 2008/2009 that its core business is coordination through partnership. The action plan for the Integration of Chronic Disease Prevention and Management 2008/2012 indicates that its core business is “Coordination of Chronic Disease prevention and management strategies and services through partnerships”.
For more information please visit: www.health.vic.gov.au/pcps/coordination/index.htm
Click here for information on the GPPCP Better Access to Services Sub Committee (BATS).